There’s an awkward gap between Slack and Zoom: too much for a message, not enough for a meeting. That’s where short videos live. My team uses them constantly, and they’ve completely changed how we collaborate across time zones.

If you’ve ever told a designer to “make it pretty,” this public service announcement is for you. Spoiler: it’s not about glitter.

UXers are masters of reducing complexity into clarity. Sometimes the unlock isn’t another slide of quotes or a wall of data, but a boundary object: a model, map, or matrix that distills what’s messy into something everyone can see, understand, and act on.

Asking "How would it work if it were magic?" sparks the kind of bold, human-centered thinking that pushes teams beyond the obvious.

Calling UX a “shared service” isn’t just inaccurate. It’s a subtle form of marginalization that undermines its role as a core product function alongside PM and Engineering.

To build a human-centered design capability, start by hiring strong generalists. Make inroads by building relationships and sharing impact.