What happens when a laundry service loses sight of its core job — and your favorite pair of pants? A personal story about socks, slacks, and the high cost of ignoring what really matters to your customers.

A few weeks ago, I caught up with an old friend. Because he also happens to be a product manager, we spent a good portion of our...

This recommendation appeared in my LinkedIn Notifications feed today. And in my case, the suggestion is spot-on. I've been a huge LeVar...

Leader: “We really need to take our business to the next level. So, today we’re running a brainstorming session to generate new product...